This is an agreement between you and CanValet LLC (and its affiliates, “CanValet” or “we”). Before using CanValet, please read these CanValet Terms and Conditions of Service, the CanValet Privacy Notice, the CanValet Recurring Payment Terms and Conditions, and the other applicable rules, policies, and terms posted on the CanValet website or available through your CanValet app (collectively, this “Agreement”). By using CanValet, you agree to be bound by the terms of this Agreement. If you do not accept the terms of this Agreement, then you may not use CanValet.
You agree to have contracted with CanValet LLC to perform the service of taking out and returning your waste and recycling cans at the address specified. You agree that this is a monthly Service Contract and you agree to pay CanValet monthly in advance of the services to be provided for that month.
By submitting your service subscription request online, you are authorizing CanValet and its helpers to access your property (or other location) that you designate for the purpose of taking out and returning your waste and recycling cans. By subscribing to our service, you are confirming that you have the right to authorize CanValet and its helpers to access the designated property. It is your responsibility to ensure that CanValet or its helpers have full access to your waste and recycling cans on the scheduled service dates. Should CanValet or its helpers arrive and be unable to provide service due to lack of access, you shall not be entitled to a credit or refund.
CanValet or its helpers will take out your waste and/or recycling cans on your designated trash day. After your waste and/or recycling items have been picked up, CanValet will return your cans to the original storage location. You agree that for a flat monthly fee, CanValet will take out and return 1 waste can and 1 recycling can per week for 1 calendar month. That is 2 service visits per week for a total of 8 visits per month.
You must ensure CanValet or its helpers have access to your waste and recycling can on the scheduled service day, including gate entry codes, lock combinations, security guard verification, and pets relocated from storage areas. If CanValet or its helpers are unable to access your waste or recycling cans for any reason, services will not be performed that week and you shall not be entitled to a credit or refund. CanValet reserves the right to decline its service for any reason.
You agree to pay CanValet the current monthly recurring service fee plus applicable sales taxes. As of June 24, 2022, the monthly base service fee is $49.00 plus applicable sales taxes. CanValet reserves the right to increase or decrease the monthly service fee at any time and at its sole discretion.
Although CanValet makes every effort to remain as competitive as possible and offer the most reasonable prices, some cost increases to the service provided may be beyond our control. In the event that CanValet changes the monthly service fee, CanValet will provide you 2 months' written notice of any change. As always, you have the option to cancel at any time if you do not agree with the change in price. If you choose not to cancel, you will be billed and charged the new recurring monthly service fee.
Service is billed at the beginning of each month and is billed on a recurring monthly basis to ensure uninterrupted service. Unless a specific request is made to cancel the service, billing will continue on a recurring monthly basis.
All applicable local, state, and/or federal taxes will be added to the current recurring monthly service fee.
By accepting these terms and conditions, you are electing to enroll in the CanValet Payment Plan and agree to the CanValet Recurring Payment Terms and Conditions. You hereby authorize CanValet to bill and charge the Payment Method and its associated Payment Account that you have specified according to the Payment Plan you have selected. Your CanValet can service will automatically renew at the end of each period selected in your Payment Plan (either monthly, every 6 months, or every 12 months). CanValet will automatically charge the full amount of payment to your Payment Method each time your can service renews unless you cancel according to these terms and conditions.
Service may be canceled at will by either party with 1-month advance notice except in circumstances where special volume pricing has been granted. Cancellation must be done online at https://www.canvalet.com/my-account/ or in writing at help@canvalet.com. Service is billed at a monthly price and no partial credit or refund will be made. Special volume pricing requires a minimum of 3 months' advance notice of cancellation.
The homeowner/resident is responsible for containing and restraining their pets.
CanValet will make every effort to place your waste can and recycling with great care to a curbside location for city pick-up. In the event that your vehicle or any other vehicles hit or knock over your waste or recycling, CanValet will not be held responsible in any way for any damage to the vehicle or cans.
The homeowner/resident is responsible for maintaining code compliance with the city on issues such as fencing and gates, backwash/waste lines, and all other applicable safety issues.
Our goal is your complete satisfaction. In the event that a job is not satisfactorily completed, it is the customer’s responsibility to notify CanValet within 7 days (preferably sooner), so that we can look into the matter and resolve it quickly to your satisfaction.
We may change, suspend, limit, or discontinue CanValet, or any part of it, at any time without notice. We may amend any of this Agreement’s terms at our sole discretion by posting the revised terms on the CanValet website. Your continued use of CanValet after the effective date of the revised Agreement constitutes your acceptance of the terms.
For help with CanValet or resolving other issues, please contact Customer Service at help@canvalet.com.
If the property signed up for service is designated for short-term rental use by the owner and not a primary residence, CanValet shall not be held liable for any notices, fines, or penalties issued by the Homeowner Association (HOA) related to the improper use, placement, or management of trash cans. The customer assumes full responsibility for adhering to all HOA rules and regulations regarding trash cans and agrees to indemnify and hold CanValet harmless from any resulting consequences.
Any dispute or claim arising from or relating to this Agreement or CanValet is subject to the binding arbitration, governing law, disclaimer of warranties, limitation of liability, and all other terms in the CanValet Conditions of Use. By using CanValet, you agree to be bound by those terms.
Under the terms of this agreement, CanValet will not be held responsible for any damage to your waste or recycling cans. Furthermore, CanValet shall not be responsible for any damage to property due to acts of nature, fire, vandalism, misuse, or abuse. CanValet will not be held responsible for any damage caused to vehicles that may back up or hit your waste or recycling cans in any way.
